Shipping & Delivery Policy
Safe Dispatch. Structured Logistics. Transparent Process.
At Metron Industries, we aim to dispatch and deliver your order safely and efficiently through trusted logistics partners across India.
Below is a clear overview of our shipping process.
1. Order Processing
-
Orders are processed within 1–3 business days after confirmation.
-
Custom-made, bulk or oversized products may require additional processing time.
-
Orders placed on Sundays or public holidays are processed on the next working day.
-
A dispatch confirmation with tracking details (where applicable) will be shared once shipped.
2. Mode of Shipping
We primarily ship through trusted third-party surface courier partners.
-
Surface shipping timelines depend on location and courier operations.
-
Express shipping may be arranged upon prior confirmation.
3. Estimated Delivery Timelines
Delivery timelines are indicative and depend on location and courier network availability.
-
Metro Cities: 5–7 business days
-
Non-Metro / Remote Areas: 5–14 business days
Delays may occur due to operational or logistical factors beyond our control.
4. Shipping Charges
-
Shipping charges (if applicable) are displayed at checkout.
-
For bulk or oversized products (such as mattresses or air systems), special freight arrangements may apply.
-
Charges are calculated based on actual weight or volumetric weight (whichever is higher) as per courier partner policy.
5. Express Shipping (On Request)
Express delivery is available only after confirmation from our support team.
Customers requesting urgent delivery must contact us to verify:
-
Serviceability
-
Estimated delivery timeline
-
Applicable charges
Please note:
Even for express shipments, delivery timelines are subject to third-party courier operations and cannot be guaranteed under unforeseen circumstances (weather, disruptions, regulatory issues, etc.).
Express shipping charges are generally non-refundable once dispatched, unless specifically approved.
6. Tracking & Courier Partners
Orders are shipped through trusted logistics providers.
Tracking details (where applicable) will be shared after dispatch.
7. Shipment Loss in Transit
If a shipment is confirmed lost before delivery:
-
We will coordinate with the courier partner for investigation.
-
Upon confirmation of loss, we may either re-dispatch the product (subject to availability) or process a refund as per our Refund Policy.
If courier proof of delivery (POD) confirms receipt at the provided address, liability will be limited in accordance with courier partner documentation and policies.
8. Delivery Confirmation & Non-Receipt
If tracking shows “Delivered” but you have not received the package:
-
Inform us within 48 hours of the delivery update.
-
We will coordinate with the courier partner for verification.
Delayed claims may be difficult to process due to courier policy limitations.
9. Incorrect Address / Non-Availability
Customers are responsible for providing accurate shipping details.
In cases of:
-
Incorrect address
-
Incorrect phone number
-
Customer unavailable
-
Refusal to accept delivery
Return-to-origin (RTO) or re-dispatch charges may apply.
In remote areas not serviceable by private couriers, dispatch may be attempted via India Post or alternate logistics providers, subject to availability.
10. International Shipping
Metron Industries primarily operates within India.
International shipping may be subject to logistical and regulatory feasibility. If an international order cannot be fulfilled, we reserve the right to cancel the order and process a refund of the product amount paid.
Customs duties, import taxes and related charges (if applicable) are the responsibility of the customer.
11. Force Majeure
Delivery timelines may be affected due to events beyond reasonable control, including:
-
Natural disasters
-
Government restrictions
-
Strikes
-
Extreme weather
-
Supply chain disruptions
We will make reasonable efforts to keep customers informed.
12. Damaged Package at Delivery
If the outer packaging appears damaged at delivery:
-
Record a short video while opening the parcel.
-
Inform us immediately with photo/video evidence.
This helps us coordinate effectively with courier partners.
13. Shipping Support
For any shipping-related queries, please contact:
📱 WhatsApp: 9910234237
☎ Landline: 0129-2225856 (3 Lines)
📞 Toll Free: 1800-180-3672
📧 Email: mail@metronindia.com
Our team will assist you at the earliest.
14. Cash on Delivery (COD) Policy
Cash on Delivery (COD) is not available for orders placed through the Metron Industries website.
Due to the nature of our products, structured dispatch process, and logistics handling requirements, all orders are processed only after successful prepaid payment confirmation.
We request customers to complete payment through the secure online payment options available at checkout.
.