Mattress Warranty & Care Guidelines
WHAT ABOUT THE WARRANTY?
The warranty on the new mattress and foundation you purchase is not an indicator of how long the product should be used before replacement. The mattress warranty is there to protect the customer from product defects, not against the gradual loss of comfort and support.
Is it normal for my mattress to get body impressions?
Yes. Many of today’s top-quality mattresses use extra-plush foams and fibers to create comfort layers designed to cradle your body and relieve pressure. The first few weeks you sleep on a new mattress with extra comfort layers, you will likely notice somebody impressions on the surface. These impressions are normal. They indicate that the comfort layers are conforming to your body, as they are supposed to do, and shouldn’t be considered a sign that something is wrong with your new mattress.
LIMITED WARRANTY TERMS:
- We are leading mattress company in India. when the mattress is manufactured with utmost care and stringent quality control is maintained. However despite the high-quality assurance there can be an odd defective pair among millions which we manufacture and sell. In such cases, we stand by our quality policy and cover all such products by our confirm warranty prescribed below as per pro-rata basis:
- In the case of the manufacturing defect (sagging) within 1 year the company will replace the mattress.
- For any manufacturing defect from 1 year to till the end of 2 years the company charge 20% of the M.R.P. for replacement of new mattress with cover. However, if the customer wants to retain the same cover of the defective mattress and get the only the bare block(inside material) replaced/repair as per need, nothing will be charged from him up to 2 years from the date of purchase.
- For manufacturing defects from 2 years to 3 years the company will charge 35% of the M.R.P. for replacement of new mattress with cover.
- For any manufacturing defect from 3 years to 5 years the company will charge 50% of the M.R.P. for a replacement to the new mattress with cover.
- For any manufacturing defects from 5 years to 11 years the company will charge 70% of the M.R.P. for a replacement of new mattress with cover.
- The warranty does not cover if the product is not used according to the instruction for use and care directions given by the company.
- The warranty card must be duly filled, stamped and signed by the dealer the card and relevant cash memo must be prevented and produced along with the complaint.
- The warranty card is not valid for:
- Damages resulting from accident, mishandling, heat, commercial & improper use.
- Mattress not purchased from an authorized dealer.
- While the company endeavors to replace/repair the item under warranty as soon as possible. It is not liable to do so within any specified time.
- The decision of the company regarding the nature of defects & applicability of this warranty will be final.
- Claim if any, arising from the warranty will be restricted to courts with Faridabad (Haryana) jurisdiction only.This guarantee excludes and condition/warranty/liability not expressed herein.
- The warranty is limited to the cost of the product only subject to the conditions given herein above company will bear only the cost resulting from repair or replacement of defective inner structure(bare block). Transportation costs will not be paid by the company.
Caring Guidelines of Mattresses
Proper Installation. Make sure your new mattress and foundation are properly installed in your home. Improper installation can damage your new sleep set. If you choose to transport and install on your own, ask the store personnel to give you some tips to help you avoid problems.
Rotate it. Unless your mattress care instructions indicate otherwise, you may want to periodically rotate your mattress from end-to-end and from top-to-bottom.
Use a protective pad. A good quality, washable mattress pad (and one for the foundation, too, if you like) is a must to keep your set fresh and free from stains.
Let it breathe. If you detect a slight “new product” odor, leave the mattress and foundation uncovered and well ventilated for a few hours. A breath of fresh air should do the trick!
Give it good support. Be sure to use a sturdy, high-quality bed frame. If it’s a queen or king size set, make sure your frame has the strong center support that will prevent the mattress from bowing or breakage.
Don’t dry clean. The chemicals in dry cleaning agents/spot removers may be harmful to the fabric or underlying materials. Vacuuming is the only recommended cleaning method. But if you’re determined to tackle a stain, use mild soap with cold water and apply lightly. Do not ever soak a mattress or foundation.
Don’t remove the tag. Contrary to popular belief, it’s not illegal to remove the law tag, but the information on the label will serve as a means of identification should you have a warranty claim.
It’s not a trampoline. Don’t let the kids jump on your sleep set. Their rough-housing could do damage to the interior construction of your bed, as well as to themselves!
No boards, please. Never put a board between the mattress and foundation. It may enhance the sense of support for a while, but it will only make the problem worse over time. When any bed in your home has reached the “board stage,” get rid of it.
Follow manufacturer’s instructions. Again, be sure to follow any specific guidelines from your manufacturer for the best method of mattress care.
Out with the old. Now that you’ve treated yourself to a new sleep set, arrange to have your old bed removed and disposed of. Don’t give it to the kids, relatives, guests or neighbors. If it wasn’t good enough for you, it isn’t good enough for anyone else. Throw it out!